Refund policy

WHAT IS YOUR RETURN POLICY?

We are committed to our customers and want you to be happy! You may cancel or amend your order within 24 hours of purchase free of charge. We are proud to provide the largest online selection of art designed to motivate and inspire you every day.
In the event that a piece arrives damaged, we ask that a photo of the damaged unit and is sent to our Customer Care team, and will produce and send a replacement at no charge.

all our artworks have lifetime warranty. They are authentic and not available anywhere. Please be careful with the artwork if you would like to return them.

Still not satisfied with the product? Within 100 days after receipt you have the possibility To return the product for money refund or for a voucher.

The product must be in the same condition as when you received it. All costs related to the return will needs to be sent at the customer's cost. In case of a partial return the original shipping cost is not refunded

After we receive the package, we will contact you to confirm that your order has been cancelled. Your refund should be finalised within 14 days of cancellation, however, we will do our best to do it asap.

All orders that are bought on SALE or with a coupon code are not included in our return policy at motivinci.com. The return policy is not included if the artwork you bought is SOLD OUT at motivinci.com.

We do not accept returns on custom orders or gift cards.

We don’t accept returns if the package is opened up because the art print can get easy damaged and this can not be used for a new customer. You can only return the art print if the package isn’t opened up.

Your refund will be processed when we receive the product back. We do not accept returns for an change of design.

Damaged?
Send us an email with your order number + photo of the damaged items and we will send you a new one free of charge.

Lifetime Warranty
Our products last a lifetime therefore we offer a lifetime warranty for the colours on our paintings. Please let us know if you have any questions about our warranty policy. Please email us at info@motivinci.com